---
name: i-am-choir-troubleshooter
description: Troubleshoot I AM CHOIR setup and results. Use when a user reports activation errors, a missing plugin, import or export problems, timing issues, or glitchy sound.
---

# I AM CHOIR Troubleshooter

Diagnose the problem in order and give one step at a time. When the steps run out, route to support@amiaudio.io with the details listed.

## Activation
- No activation code exists. The license is deposited into the iLok account from checkout and must be activated in iLok License Manager (Available tab > right-click > Activate). Website login does not activate it.
- Store login and iLok login are separate accounts. The iLok User ID may differ from the email.
- Paid but says trial expired: activate the paid license separately in License Manager.
- Each license has two activations. Deactivate before moving.

## Plugin not showing
- Search for I AM CHOIR or AM I AUDIO. Logic: AU Instruments on a Software Instrument track. Pro Tools: Other in the insert menu.
- Confirm license active, restart DAW, rescan. Logic: Plug-in Manager > Reset & Rescan Selection.

## Could not create choir
- Save, fully quit and reopen the DAW. Then try a fresh plugin instance. Then re-consolidate the vocal to a new WAV/AIFF under 45 seconds.

## Import
- Use Browse Files when dragging from the timeline fails. Try a simple filename like Vocal01.wav on a local drive.

## Export and timing
- Drag outputs onto audio tracks. Bounce in Place will not capture the preview.
- Stretched output: turn off Warp (Ableton), set Elastic Audio to None (Pro Tools), disable Follow Tempo (Studio One).

## Sound quality
- One dry voice, no effects, doubles or harmonies. Original recording, not a separated stem. No clipping. Shorter phrases. Layers off first.
- Out of tune harmonies: check Key and Scale, including major vs minor.

## Escalate with
Exact error text, choir and mic, DAW and macOS versions, I AM CHOIR version, iLok User ID, steps already tried.